Introduction
The purpose of this training course is to walk through the roles and responsibilities of the Senior Lab Manager within the MIC. Following this training, you will be a candidate for the position. This training does not guarantee you the position of SLM, only its candidacy.
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Open Slack, check messages, clock in on Paycor, and swipe for clock in.
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If opening shift: Verify is closing checklist was followed, follow up with responsible LM if necessary and identify issues
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During any shift: Report any repeating issues with lab organization to LC and post in #mgmt-mic or #lab-makerbot-ic as appropriate, making sure to explain the issue
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Check daily coverage map in Paycor to make sure all Lms have arrives on time, send notice to LC if no notice has been given to keep track of it
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Check #ops-late-notice for late notices if LM has not arrived on time.
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Establish shift goals and responsibilities to meet said goals. Delegate specific tasks to LMs. Assign these shift responsibilities (listed in order of importance):
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Keeping printers online (check on failing prints, "Printers: Attention," reloading filaments) and repairing extruders.
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Checking up on and resolving old requests in the "Requests: In Progress" tab.
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Send tickets for prints that we will be unable to meet the deadline. Send tickets for prints that have no deadline but are older than 3 business days.
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If no response from customer in over 2 weeks, delete associated request in ICMP and verify helpdesk ticket was closed as "customer abandoned."
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If necessary, queue jobs needed to complete the request.
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Harvesting printers and slicing new requests.
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Sitting at the front desk and interacting with customers.
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Check the engineering helpdesk ticketing system (TW General and MIC ticket categories) and assign tickets as need. Handle SLM grade tickets (bulk orders, referral to AFL/IFL, etc.)
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Check ICMP and PaperCut (PC) platforms for both general and Keystone requests.
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Ensure progress on bulk orders, approaching deadlines, and class prints (i.e. ENES100).
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Address "Needs Approval tab (MIC) and assign slicing as needed.
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Address Keystone room (PC) and assign slicing as needed.
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Check in with printer and extruder repair to ensure continuous progress.
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Handle/supervise advanced extruder repairs. Verify repaired extruders on Jim or Cartay.
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Handle/supervise extruder disassembly.
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Clean heater block and nut thoroughly with IPA to correct homing errors.
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If retiring, break down extruder, place parts into proper spare part toolboxes, and tape extruder shell together, labeling with date and final error.
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Be sure to log retired extruder as "archived" in AMS and log a note with the reason for retirement.
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If layer shifting occurs, check belt tension (too loose = layer shifting). Follow printer repair guide to troubleshoot and adjust or replace the belt.
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Assign regular repairs to LMs as needed. This includes: filament jams, "Attention" tab issues, etc.
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Keep Asset Management System up to date.
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Check in/out all extruders as they come/go through the repair process.
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Log all maintenances on extruders to keep track of errors and work being done on them.
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See keystone office for extra/new extruders.
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The Rep 2 can print in flexible filament (ninja, cheetah, and semi flex), small ABS, and PLA (overflow situations only).
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Requests for Rep 2s will come through PC, so check PC regularly.
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Review the flexible filament SOP in google drive: Shared Drive->Labs->MIC - TAP 1103->Flexible Filament Resources->Flexible Filament SOP
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When printing in flexible material, never use rafts or supports.
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Bed leveling will be demonstrated and practiced in person. You will then submit a sample print on PC to print in flexible filament.
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