Terrapin Works Portal

The Operations Portal is a hub that allows staff to access tools necessary for our management of the labs. It hosts links to Job Ticketing platforms, request forms for clients, internal project tracking, and more. Please follow along with this walkthrough in your own browser to acquaint yourself with the website.

The landing page categorizes the links so that everything is accessible on one webpage.

Operator View

Customer View

Papercut is our front-facing job ticketing platform. In other words, clients submit their print requests to the lab through Papercut’s website. The Operator View will allow you to process customer requests and update the status of the of the job. On the other hand, the Customer View will display what the customer sees: a visual list of the printers available and their basic purpose and specifications.

Because Papercut requires a login through UMD’s central authentication service, clients who are external to the university need to apply for a special account through the Guest Account Request Form linked on this page. Link clients to this google form where necessary.

While the university is operating under COVID-19 restrictions, clients will be charged through their Papercut account remotely after contactless pickup of their parts. Due to the way Papercut works, it is necessary for the client to use the Add Funds to Account link to finance the pickup before they visit the pickup location outside the AFL. Account information is available at the Papercut Webcashier link.

Requests View of the ICMP

Printer View of the ICMP

The ICMP (MakerBot Platform) is our internal job ticketing platform. Its purpose to unify the 40 MakerBot printers in the MIC into a single website. Here, the printers can be easily maintained, tracked, and directed to print. Customers do not submit requests to the Innovation Center Makerbot Platform (ICMP)

TW Scheduler is a calendar from which clients can reserve time slots for machines such as the Romer Scanning Arm or the Keyence Macroscope.

The link titled Equipment Schedule - Epilog Fusion M2 leads to a Google Calendar from which clients can reserve self-service time to use one of the Laser Cutters in the AFL.

The Testudo Statue STL File(s) can be found here as well.

Slack (Messaging) is a chat app designed for a work environment. It is primary mode of communication among the individual Labs, staff, and Terrapin Works at large. The domain for Terrapin Works is accessible at the link in the directory.

The Engineering Information Helpdesk Ticket System is the destination of emails delivered to terrapinworks@umd.edu. Senior lab staff monitor the Helpdesk to ensure that customer inquiries don’t go unnoticed.

The Terrapin Works Brand Files, including fonts, Logos, and symbols are available here for web and graphic design.

Jira is a web based project tracking system that records the status and work contributed to discrete lab goals. The website organizes task visually on a Kanban Board to show the overall progress of the lab’s projects.

The Asset Management System (AMS) tracks the machines and consumable resources present in each labs. As consumables are used up, the staff are responsible for update the AMS so that the lab coordinator can purchase new resources when the labs are low on stock.

Dozuki is host to our guides and wikis. Here, you can learn how to operate machines, replace parts, use websites, and more. This wiki is hosted on Dozuki!

The time you work will be tracked by the University and is visible at the PHR Timesheets link.

Formerly known as Ximble (Schedules & Timeclock), Paycor is the web based shift scheduling software we use to organize lab staffing.

The TW Google Shared Drive hosts a variety of projects, assets, and files for the Terrapin Works.

Pricing Matrices for some machines are available in this subdirectory. This is not relevant until you are trained in a lab beyond the MIC, because the ICMP handles pricing automatically based on the filament expended by the MakerBot.

The ESSR Website and it’s Training Library are both linked in this subdirectory for your convenience. You can view Your Training Record here to verify your progress.

You can view and update your personal information by clicking the circular profile picture on the left side of the screen.